Covid-19 Action Plan

We’ve been working hard to work out how to open our doors whilst ensuring the safest possible service to our guests and staff. We know that not everyone feels ready for a holiday right now and nothing is guaranteed in these uncertain times, but for those who do want to get away, we’ve put together the following Covid-19 action plan that outlines the measures and policies we’ve put in place to give our guests some piece of mind.

LATEST GOVERNMENT GUIDELINES:

We reopened on 17 May in line with Government guidelines. All standard social distancing and sanitising measures will remain in place (see below).

If you wish to book, please be reassured that any cancellations due to extended restrictions will be refunded in full. Any guests testing positive in the 7 days prior to their stay will be refunded on provision of a positive Covid test in the guests name.

OUR ACTION PLAN:

• We are a remote-booking hotel, which means we have no check in desk on arrival or departure. We simply send you key codes with your booking confirmation which give you access to the main entrance and your individual room from your first day of booking.

• We have installed hand sanitiser units on every floor for guests to use when entering or leaving the building.

• All our rooms will be thoroughly cleaned in between each booking and, in addition, we are using an anti-viral fogging machine which sanitises the room and all the surfaces in between guests and is safe and non-toxic. Extra attention will be paid to cross-contamination areas such as bathrooms, door handles and TV remotes. All cleaning staff will be provided with suitable PPE.

• Check out is at 10am sharp and we have delayed check in time to 3pm to allow for additional cleaning/sanitising processes put in place.

• All our bedding and towels are professionally laundered at a temperature of no less than 60 degrees. We are requesting that guests remove their bedding at the end of their stay to limit cross-contamination with our cleaning staff.

• We will not be servicing rooms daily after guests have checked in to keep contact to a minimum with staff. Rooms will be extensively cleaned and sanitised in between each booking (as above). During their stay, guests will be able to request fresh towels, tea & coffee or a change of bin to be delivered the following morning.

• Communal areas, stairways etc. will also be cleaned and sanitised regularly. We ask guests to give way to others on stairways to ensure the 2m distancing rules are followed. Legislation is now requesting that guests wear face masks when in any communal areas of the hotel.

• We are amending our cancellation policy should guests become ill prior to their stay. Guests will be asked to notify us if they are showing any symptoms of Covid-19 24 hours in advance of their stay. Bookings will also be subject to cancellation in the event of any amendments in government legislation towards Covid-19 or if we have any concerns over the safety of our guests.

• We have a policy to help any guests who should become ill during their stay to assist them to get home quickly and safely as possible, in line with Government recommendations.

It is important that guests adhere to all government guidelines on social distancing both inside the hotel, and while in other venues in town to help Whitby and it’s people stay safe and to ensure you have a happy and healthy holiday.