Frequently Asked Questions

Do you provide parking?

A parking scratch card will be left in your room that allows 4 days use in any of the nearby street parking marked as ‘W Zone’. Skinner St is a one way system that has one hour parking so guests can temporarily park outside the hotel to unload and check in, then move their car.

How do I check in?

We are a ‘remote’ hotel, which means there is no check in desk. We will send you a code 24 hours before your arrival and you can let yourselves in via the smart locks any time after 3pm (your code won’t allow access before this time).

Do you provide breakfasts?

All bookings are room only but our cafe bar is open daily providing breakfasts, brunches, lunches and drinks (we do not take bookings). There are lots of other eateries in walking distance that provide breakfasts also. Please see our cafe bar page for more details here.

Do you offer the option of late check out/early check in?

We are unable to provide guests with early check ins or later check outs to ensure are rooms are ready for our next guests. We kindly ask that guests observe the check in (3pm) and check out (10am) times to ensure other guests have an equally safe and pleasant experience.

Do you have family rooms available?

All our rooms are doubles of varying sizes but we don’t currently provide family rooms. We are able to offer the option of a travel cot in some of our larger rooms (St Hilda’s, Maharajah, Penny Hedge, Scoresby Polar Bear) which can be requested on booking. For children old enough to have their own room, our Rohilla Rescue bunk bed room may be an option.

Do you allow dogs?

We now allow dogs in our larger rooms (St Hilda, Maharajah, South Sea, Monkey Puzzle, Scoresby Polar Bear & Penny Hedge) for direct bookings on our website only. Guests can add a dog at the point of booking for a cost of £20 per stay. We love dogs and understand that accidents can happen, so please note that any damages will be charged. Dogs must not be left unattended in the rooms

Do you service rooms daily?

We don’t service rooms after check in. However, guests can request fresh towels, tea & coffee etc the evening before to be delivered outside their room the following morning. There’s a constant supply of tea & coffee provided on the communal area of each floor for guests to help themselves.

What’s your cancellation policy?

Guests can request a full refund for cancellations up to 7 days prior to the first day of their stay.